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Can I return an item?
Yes, you have 14 days to return any item that doesn't suit you.
In accordance with European distance selling legislation, you have a 14-day withdrawal period from receipt of your order.
Conditions:
- Item unworn and in original packaging
- Tags intact
- For hygiene reasons, underwear must be in sealed packaging
Legal reference:
Directive 2011/83/UE - Droit de rétractation
How do I make a return?
Return procedure in 3 steps:
- Log in to your account and go to 'My orders'
- Select the item to return and indicate the reason
- Print the prepaid return label and drop off the package at a collection point
Refund within 5-7 days after receipt of the package.
How do I create an account?
Creating an account is quick and free:
- Click on 'Sign in / Register' at the top right
- Fill in the form with your email and password
- Validate your email via the link received
How do I delete my account?
In accordance with GDPR, you have the right to delete your account at any time. Contact our customer service.
Legal reference:
RGPD Art. 17
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Shipping
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Returns & Exchanges
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Size Guide
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My Account
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Products & Lingerie
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Privacy & GDPR
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