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About Shenvo
Shenvo is operated by Ecomdata S.à r.l.
Registered office: Luxembourg
For any questions about orders, deliveries, returns or products, contact our customer service.
Frequently Asked Questions
Quick answers to common questions
Yes, you have 14 days to return any item that doesn't suit you.
In accordance with European distance selling legislation, you have a 14-day withdrawal period from receipt of your order.
Conditions:
- Item unworn and in original packaging
- Tags intact
- For hygiene reasons, underwear must be in sealed packaging
For orders placed in Luxembourg:
- Standard delivery: 2-3 business days
- Express delivery: 24h (order before 2 PM)
Orders are shipped from our Luxembourg warehouse Monday to Friday.
Your data is used only to process your orders and contact you. We never sell your data to third parties. Full GDPR compliance.
FREE shipping for orders over €99!
For smaller orders:
- Luxembourg: €4.90
- France, Belgium, Germany: €6.90
- Other EU countries: €9.90
Express delivery: +€5
Measure your size in 2 steps:
- Band size: Measure under the bust, horizontally (in cm)
- Bust size: Measure at the fullest part of the bust
Calculate your cup:
- 13cm difference = Cup A
- 15cm difference = Cup B
- 17cm difference = Cup C
- 19cm difference = Cup D
Still have questions?
Our customer service team is always here to help